Discover Big Dogs, Big Paws, Big Smiles Pet Services

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Training Policies

Welcome to Big Dogs, Big Paws, Big Smiles. Please review the following policies before purchasing or scheduling a training program. By purchasing a training package or booking services, clients acknowledge and agree to these policies.

Training Locations

Big Dogs, Big Paws, Big Smiles provides training at designated training parks and locations selected by our company.

Clients are responsible for transportation to and from their scheduled training location.

As our company grows and expands, training parks, service areas, trainers, and available locations may change. Purchasing a training package does not guarantee that all sessions will take place at the same park or location.

Current training locations and appointment availability will be provided when scheduling.

Training Packages & 30-Day Completion Policy

Training packages are designed to be completed consistently for the best possible results.

Unless otherwise agreed to in writing, clients must schedule and use all sessions included in their training program within 30 days of beginning the program.

Extensions may be granted at management’s discretion. Granting an extension does not permanently modify this policy or guarantee additional extensions.

Unused sessions remaining after the applicable period may expire.

Deposits & Payments

Deposits reserve space in a training program and demonstrate the client’s commitment to completing the program.

Deposits are applied toward the purchased training program. Clients are responsible for scheduling and attending their sessions within the applicable program period.

Refund Policy

Training packages, deposits, and completed services are generally nonrefundable once the training program has begun, except where otherwise required by applicable law.

A client’s inability or decision not to travel to an available company training location does not, by itself, constitute cancellation of services by Big Dogs, Big Paws, Big Smiles.

If the company remains ready and able to provide the purchased training services, the client’s remaining sessions will continue to be available subject to the scheduling and expiration policies described above.

Management may choose to issue a partial or full refund, credit, transfer, or other accommodation on a case-by-case basis. Doing so does not create an obligation to provide the same accommodation in other circumstances.

Scheduling & Client Cancellations

Clients are responsible for scheduling and attending their training appointments.

Please provide as much notice as possible when an appointment needs to be changed.

Repeated cancellations, missed appointments, or failure to schedule remaining sessions within the program period may result in sessions being forfeited.

Company & Trainer Cancellations

Our trainers may occasionally need to cancel or reschedule an appointment because of illness, emergencies, scheduling conflicts, unsafe conditions, or other circumstances outside their reasonable control.

When Big Dogs, Big Paws, Big Smiles cancels a session, the affected session will remain available for rescheduling and will not be considered completed.

Weather & Safety

The safety of our clients, dogs, and trainers comes first.

Because many sessions take place outdoors, trainers may postpone or reschedule sessions because of excessive heat, extreme cold, lightning, severe weather, poor air quality, unsafe ground conditions, or other conditions that could negatively affect the safety or effectiveness of training.

A weather-related cancellation by the company will not cause the client to lose that session. The session will be rescheduled.

Trainers

Big Dogs, Big Paws, Big Smiles is a growing company with multiple trainers.

Purchasing a training program does not guarantee that every appointment will be conducted by the same trainer. When appropriate, another qualified trainer may conduct a session or assist with a client’s program.

Training Results

Dog training requires consistency and participation from both the client and the dog. Results vary depending on factors including the dog’s temperament, behavioral history, environment, health, consistency, and the client’s implementation of training outside scheduled sessions.

Big Dogs, Big Paws, Big Smiles cannot guarantee a specific behavioral outcome.

Communication

Scheduling, billing, refunds, account questions, and other administrative matters should be directed to the company’s designated business phone number, email address, or other official communication channel.

Trainers’ personal telephone numbers should not be used for administrative or account-related matters unless specifically authorized.

Acceptance of Policies

Clients should review these policies before purchasing a training program. Payment for or commencement of services constitutes acknowledgment of the policies disclosed to the client at the time of purchase.